Refunds & cancellations

This policy explains when you can cancel, when you get money back, and how long delivery takes. It applies to everything NextDataLinq sells. All amounts are in Australian dollars (AUD), and all refunds are made in AUD to the original payment method.

The short version

Service delivery

Everything we sell is delivered electronically; nothing is physically shipped, so there are no delivery charges and no returns to post.

• Monthly plans — your system is activated and login details emailed within 2 business days of your first payment.
• Setup & menu build — completed within 5 business days of us receiving your menu content and photos.
• Custom development — delivered to the schedule in your accepted written quote.
• Mobile app publishing — we build and submit; the release date also depends on Apple's and Google's review queues, which we do not control.

Monthly subscription plans

Cancelling

Email tashilhamoln@gmail.com from the address on your account and ask us to cancel. We will confirm in writing within one business day. There is no cancellation fee and no notice period.

Cancellation stops future billing. Your system keeps working until the end of the period you have already paid for, then access ends. Your data is available for export for 30 days after that.

14-day money-back guarantee

If you are not satisfied with the platform, tell us within 14 days of your first subscription payment and we will refund that payment in full. This applies once per customer, to the first payment only.

Later billing periods

Monthly fees are charged in advance for a service you then have access to, so part-month refunds are not given as a matter of course after the 14-day period. We will, however, refund or credit a monthly fee where:

• the service was unavailable for more than 24 consecutive hours because of a fault on our side;
• you were billed after asking us to cancel — that charge is refunded in full; or
• you were charged in error, or charged an incorrect amount.

Setup fees

The once-off setup and menu build fee is refundable in full if you cancel before we start the work. Once the build has started, we refund the portion not yet performed. Once the setup is delivered and your system is live, the fee is not refundable — except where the work was not performed with due care and skill, in which case we will fix it, redo it, or refund it.

Custom development projects

• Before work starts — cancel for any reason and your deposit is refunded in full.
• During the build — you may cancel at any time. We invoice for work completed to that point and refund the balance of anything you have already paid. We will show you what was built and what it cost.
• After delivery — a delivered, accepted project is not refundable. Faults and anything that does not match the agreed written scope are fixed at our cost, with no time limit on defects in our own work.
• If we cannot deliver — if we cannot deliver what we quoted, for any reason, we refund everything you have paid for the undelivered work.

Hourly work

Hourly development is billed for time actually worked, in 30-minute blocks, and is not refundable once performed. Pre-purchased blocks of hours that you have not used are refunded in full on request.

Third-party fees we cannot refund

Some costs are paid to third parties on your behalf and are outside our control. Where these have already been paid, they cannot be refunded by us:

• Apple Developer Program and Google Play developer account fees
• Domain name registration and renewal fees
• Fees charged by your own payment processor on your customers' transactions

These are identified separately in your quote so you always know which part of a price is ours and which is not.

Payments taken by your own customers' orders

Where a system we built takes card payments from your customers, those payments go to your merchant account, not ours. Refunding a customer's order is done by you from your own payment dashboard, under your own refund policy. We can show you how, but we cannot refund a payment we never received.

How to request a refund

1. Email tashilhamoln@gmail.com from the address on your account.
2. Include your business name, what you are asking to be refunded, and the date and amount of the charge.
3. We respond within 1 business day and, where the refund is approved, process it within 5 business days.

Refunds are returned to the card or account originally used. Your bank may take a further 5 to 10 business days to show the credit.

Before you dispute a charge

If you do not recognise a charge or believe it is wrong, please email us first — we can usually resolve it the same day, and that is faster for you than a bank dispute. Charges from us appear on your statement as NEXTDATALINQ.

Australian Consumer Law

Our services come with guarantees that cannot be excluded under Australian Consumer Law. If a service has a major problem, you are entitled to cancel and get a refund, or to compensation for a drop in value. If the problem is not major, we will fix it within a reasonable time; if we do not, you are entitled to a refund of the fee for that service. Nothing in this policy limits those rights.

Contact

NextDataLinq
Perth, Western Australia, Australia
Email: tashilhamoln@gmail.com
Support hours: Monday – Friday, 9:00am – 5:00pm AWST